Frequently asked questions
Have a question then read our frequently ask questions below. You can also call or send a message via our contact page. Don’t forget we are open 7 days a week so you can always pop in and see us for first hand advice.
Are you dog friendly?
What payment options can I use and is it secure?
You can make secure payments using Visa, Switch, Maestro and Mastercard debit cards. Sorry we don not accept AMEX.
Am I able to make special orders?
Yes, please contact us with your request and we will get back to you.
How long will my delivery take to arrive?
We aim to deliver all products within a lead time of 28 days. If an expected lead time should be greater than 28 days then a projected date of delivery will be clearly stated on the website. In the unfortunate event of circumstances beyond our control occurring, we will endeavor to get the order to you as quickly as is reasonably possible, having made contact with you and discussing any options available.
Local deliveries are provided by our own transport for our local customers.
Where are you located?
Pleasant View Garden Centre
Plough Wents Road
Chart Sutton
Maidstone
Kent
ME17 3SA
To Get Directions enter your Start address postcode below
If I Live in the Scottish Highlands or Northern Ireland would you deliver there?
The delivery charges apply to the UK Mainland EXCLUDING THE SCOTTISH HIGHLANDS.
Please call us on 01622 842042 before ordering to confirm delivery charges to the Scottish Highlands or Northern Ireland.
What are your opening times?
Opening times 7 days a week Monday to Friday 8.30am-5.30pm Saturday 9.00am-5.30pm Sunday 10.00am-4.00pm
What are your delivery rates?
Please see our online shop www.theonestopgardenshop.co.uk for details of products that can be delivered nationwide.
We also have a provisions to deliver locally in our van, please call to enquire for delivery times and prices.
Do you deliver outside the UK?
What is your returns policy?
OUR RETURNS AND REFUNDS POLICY
Simply return it to us in its original condition with your Order Reference Number within 28 days of dispatch and we will issue a refund for the price of the item. This does not affect your statutory rights.
Please complete the information on the back of the Dispatch Note and include that with your parcel to let us know the reason for the return. We recommend that you obtain proof of posting. Please send your return to:
Pleasant View Garden Centre
Returns
Plough Wents Road
Chart Sutton
Maidstone
Kent
ME17 3SA
Website orders can be returned to any of our retail stores.
When you return a Product to us:
(a) If you have cancelled the Contract between us within the seven-day cooling-off period (see clause 4.1 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the original cost of sending the item to you.
(b) If you have returned the Product to us after the end of the seven day cooling off period (see clause 4.1 above) and before the expiry of 28 days following the date of dispatch, we will process the refund due to you as soon as possible. The refund will be for the price of the Product. In this instance, only if we have dispatched a faulty or incorrect item to you, will your refund include the price of the Product and the original delivery charge incurred in sending it to you.
We will usually refund any money received from you using the same method as you originally used to pay for your purchase.
