OUR RETURNS AND REFUNDS POLICY

Simply return it to us in its original condition with your Order Reference Number within 28 days of dispatch and we will issue a refund for the price of the item. This does not affect your statutory rights.

Please complete the information on the back of the Dispatch Note and include that with your parcel to let us know the reason for the return. We recommend that you obtain proof of posting. Please send your return to:

Pleasant View Garden Centre
Returns
Plough Wents Road
Chart Sutton
Maidstone
Kent
ME17 3SA

Website orders can be returned to any of our retail stores.

When you return a Product to us:

(a) If you have cancelled the Contract between us within the seven-day cooling-off period (see clause 4.1 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the original cost of sending the item to you.

(b) If you have returned the Product to us after the end of the seven day cooling off period (see clause 4.1 above) and before the expiry of 28 days following the date of dispatch, we will process the refund due to you as soon as possible. The refund will be for the price of the Product. In this instance, only if we have dispatched a faulty or incorrect item to you, will your refund include the price of the Product and the original delivery charge incurred in sending it to you.

We will usually refund any money received from you using the same method as you originally used to pay for your purchase.